Responsible Gaming

Gaming Should Be Entertainment

At Cocoa Casino, we believe that gambling should only ever be viewed as entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should be enjoyed responsibly and within your means. Please gamble only with money you can afford to lose.

Age Verification

Gambling is only available to individuals aged 18 years or older in the United Kingdom. By accessing Cocoa Casino, you confirm that you are of legal gambling age and comply with all applicable UK gambling regulations. We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in your behaviour, please seek help immediately:

• Chasing losses by gambling more to recover money you've lost
• Gambling with money intended for essential expenses (rent, bills, food)
• Hiding your gambling activity from friends, family, or partners
• Gambling for longer periods or with larger amounts than intended
• Feeling anxious or irritable when unable to gamble
• Neglecting work, studies, hobbies, or relationships due to gambling
• Borrowing money or going into debt to finance gambling
• Failed attempts to reduce or stop gambling
• Using gambling as an escape from stress, anxiety, or depression
• Experiencing mood swings related to gambling wins and losses

Self-Help Tools Available

Cocoa Casino provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose over a set timeframe
• Reality Checks: Receive periodic reminders about how long you've been playing and how much you've wagered
• Session Limits: Set time limits for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account

To access these tools, please visit your account settings or contact our customer support team.

Support Organisations

If you or someone you know is struggling with problem gambling, free confidential support is available from the following organisations:

United Kingdom

• GamCare – Free and confidential support for problem gambling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop – The UK's national self-exclusion scheme
  Website: www.gamstop.co.uk
  Self-exclude from all online gambling operators licensed in Great Britain
• Gamblers Anonymous – Support meetings and peer assistance
  Website: www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone Counselling: 0800 1 372 374

If You Need Help

Please reach out today. Seeking help is a sign of strength, not weakness. If you're concerned about your gambling or that of someone close to you, contact one of the organisations listed above. They offer free, confidential support and practical advice to help you take control.

Your wellbeing is important. Don't gamble alone with your worries—help is available 24/7.